Privacy Policy for Northern Horizon Cruises
Northern Horizon Cruises is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, book an Arctic expedition, or interact with our online platform. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, as well as Canadian privacy legislation.
1. Information We Collect
We collect various types of personal information to provide you with our luxury Arctic cruises, expedition planning, and related services.
- Personal Identifiers: Such as your name, address, email address, phone number, date of birth, passport details, and nationality, collected during booking or registration for our services.
- Payment Information: Credit/debit card numbers and other financial details required to process bookings and payments.
- Travel Preferences and Health Information: Details regarding dietary restrictions, medical conditions (relevant for your safety and well-being during expeditions), accessibility needs, and specific interests to tailor your experience.
- Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer support interactions.
- Website Usage Data: Information about how you interact with our online platform, including your IP address, browser type, device information, pages visited, and time spent on our site. This is collected through cookies and similar technologies.
2. How We Use Your Information
Your information is used for the following primary purposes:
- To Provide Services: To process your bookings, manage your expeditions, arrange wildlife viewing tours, cultural exchange programs, and other bespoke travel packages.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your cruise or expedition.
- Personalization: To tailor our services and communications to your preferences, such as culinary experiences featuring local ingredients or specific photography workshops.
- Safety and Security: To ensure your safety and well-being during our Arctic expeditions, including managing necessary health-related information and emergency contacts.
- Marketing Communications: To send you updates, promotional offers, and newsletters about our services, new destinations, or special events, where you have provided consent. You can opt-out at any time.
- Website Improvement: To analyze website usage, perform research, and improve the functionality and user experience of our online platform.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of others.
3. Sharing Your Information
We may share your personal information with third parties only in limited circumstances and as described below:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, IT support, marketing agencies, and transport operators (e.g., airlines for bespoke travel packages). These providers are contractually obligated to protect your information.
- Partners: With partners involved in delivering specific aspects of your expedition, such as local guides for cultural immersion or specialized wildlife viewing tours.
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, and the rights, property, or safety of our customers or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
4. International Data Transfers
As our services involve international travel and our operations span multiple jurisdictions, your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including Canada and other countries where our service providers operate. We will ensure that appropriate safeguards are in place to protect your data during such transfers, consistent with applicable data protection laws.
5. Data Security
We implement robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Data Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: To request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal data for direct marketing purposes or certain other processing activities.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revisions on this page, and the updated policy will be effective as of the date it is posted. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Northern Horizon Cruises
1400 Rue Principale, Suite 300
Montréal, QC, H2L 2B7
Canada