Northern Horizon Cruises - Terms and Conditions
1. Introduction
Welcome to Northern Horizon Cruises. These Terms and Conditions govern your use of our online platform and the services detailed herein, offered by Northern Horizon Cruises, a company specializing in luxury Arctic cruises, expedition planning, wildlife viewing tours, cultural exchange programs, and other bespoke travel experiences. By accessing or using our online platform for information or booking services, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Northern Horizon Cruises provides a range of tourism and hospitality services focused on Arctic expeditions, including but not limited to:
- Luxury Arctic cruises and icebreaker voyages.
- Expedition planning and guided wildlife viewing tours.
- Cultural immersion and exchange programs with Inuit communities.
- Onboard educational lectures and photography workshops.
- Bespoke travel packages and northern lights viewing trips.
- Culinary experiences featuring local Arctic ingredients.
All services are subject to availability and the specific terms outlined in your booking confirmation.
3. Booking and Payments
To book a cruise or expedition, you must complete the booking process on our site. All bookings require a deposit at the time of reservation, with the full balance due by the date specified in your booking confirmation. Payment methods accepted will be displayed during the booking process. Prices are subject to change without prior notice until a booking is confirmed and a deposit is paid. All payments are processed securely.
4. Cancellations and Refunds
Cancellation policies vary depending on the specific cruise or expedition booked. Detailed cancellation terms, including any applicable fees and refund policies, will be provided at the time of booking. We highly recommend purchasing travel insurance to protect against unforeseen circumstances leading to cancellation.
5. Traveller Responsibilities
It is your responsibility to ensure you have all necessary travel documents, including passports, visas, and health certificates, for your Arctic expedition. You must also comply with all local laws and regulations, and follow the instructions of our expedition leaders and crew for your safety and the well-being of the group and environment. Special medical conditions or dietary requirements must be disclosed at the time of booking.
6. Changes to Itinerary
Northern Horizon Cruises reserves the right to alter or cancel any itinerary due to unforeseen circumstances, such as weather conditions, safety concerns, political unrest, or operational requirements. While every effort will be made to adhere to the published itinerary, flexibility is essential for Arctic expeditions. We will strive to provide suitable alternatives where possible.
7. Limitation of Liability
Northern Horizon Cruises acts as an agent for various service providers (e.g., airlines, hotels, transport companies) and is not liable for their acts or omissions. We are not responsible for any loss, damage, injury, delay, or inconvenience incurred by you as a result of using our services, unless caused by our proven negligence. Participation in expedition activities involves inherent risks, and you assume all risks associated with such activities.
8. Intellectual Property
All content on this online platform, including text, graphics, logos, images, and software, is the property of Northern Horizon Cruises or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our explicit written permission.
9. Privacy Policy
Our Privacy Policy, which details how we collect, use, and protect your personal information, is available on our site and forms part of these Terms and Conditions. By using our services, you consent to our data practices as described in the Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Quebec, Canada.
11. Contact Information
For any questions regarding these Terms and Conditions or our services, please contact us:
Northern Horizon Cruises
1400 Rue Principale, Suite 300
Montréal, QC, H2L 2B7, Canada
Phone: (514) 879-1111
12. Changes to Terms
Northern Horizon Cruises reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this online platform, and your continued use of our services after such changes constitutes your acceptance of the new Terms and Conditions. We encourage you to review this page periodically for the latest information.